Frequently Asked Questions

  • About

    1. What is Family Now Club?

    Family Now Club showcases independent films that have been well-received and won awards at global film festivals. Enjoy unlimited access to our portfolio where you’ll discover upcoming directors, talented actors, and clever scripts.

    2. How many movies are on offer?

    Our portfolio is packed with 100+ movies with new titles added regularly.

    3. What is the minimum age criteria to subscribe to Family Now Club?

    You must be +18 or have received permission from a parent or legal guardian authorised to pay your bill.

    4. Which devices are compatible with the service?

    The service is compatible with all mobile phones and tablets. All you need is a minimum 3G internet connection.

    5. Does Family Now Club use or share my account information?

    No. We respect your privacy. Your account information is secure and not shared with any third parties. For more information about how your information is handled, please read our Privacy Policy.

  • Subscription

    1. How much does the service cost?

    UK & EU: 2-day trial £0.01, then £29.50 per month or £14.99 biweekly with auto-renewal.
    USA: 2-day trial £0.01, then £29.50 per month or £14.99 biweekly with auto-renewal.

    4. How am I charged for the service?

    Service fees are charged to your credit card or mobile phone bill based on your preferred payment method.

    5. How do I know if my subscription has expired?

    Your subscription will auto-renew and not expire unless you cancel it.

    4. How do I cancel my subscription?

    You can cancel your subscription or trial membership directly from the My Account menu or by contacting our support team.

  • Customer Care

    1. How do I contact customer care?
    • E-mail us at support@familynow.club, or
    • UK users, please call +31 20 323 3138. US users, please call +1 833 503 1203